Terms & Conditions
Last updated: 6 October 2026
About these terms
These terms apply to tours, transport and accommodation arranged by Tour Packages Sri Lanka. Your written quote sets out the details of your own trip; if anything in your quote differs from these terms, the quote applies.
Quotes and booking confirmation
Every tour is quoted personally, based on your dates, number of travellers, vehicle, hotels and activities. Prices on the website, where shown, are starting prices only. Your booking is confirmed once you accept the quote in writing (by email or WhatsApp) and we confirm it back to you.
Deposit and payment
The deposit amount, the date the balance is due and the accepted payment methods are stated in your written quote. We do not take card payments on this website.
Cancellations and refunds
If you need to cancel, tell us in writing as soon as possible. Cancellation charges and refunds depend on how close to the start date you cancel and on the hotels and services already booked for you; they are set out in your written quote before you confirm.
Changes to dates, hotels or vehicles
We will always try to accommodate changes. Changes to dates, hotels or vehicles can change the price, and some hotels apply their own charges. If a hotel or vehicle becomes unavailable for reasons outside our control, we will offer an alternative of a similar standard.
Entrance tickets, safaris, trains and activities
Unless your quote says otherwise, entrance tickets, national park fees, safari jeeps, train tickets, whale watching and other optional activities are not included. Train seats are limited and cannot be guaranteed. Whale watching is seasonal and sightings are never guaranteed. National parks can close or restrict access at short notice.
Travel documents and insurance
You are responsible for having a valid passport, a Sri Lanka ETA or visa where required, and any health requirements for your trip. We strongly recommend travel insurance that covers medical treatment, cancellation and personal belongings.
Children
Children are welcome on all our tours. Please tell us their ages when you enquire so that we can arrange suitable vehicles, seating and rooms.
Your belongings
Please take care of your passport, money and valuables. We are not responsible for loss of or damage to personal belongings, except where caused by our own negligence.
No-shows
If you do not arrive for a confirmed pickup or service without telling us, that service may be charged in full.
Events outside our control
We are not responsible for delays, changes or cancellations caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, civil unrest, government action or road closures. In such cases we will do our best to rearrange your trip.
Our responsibility
We arrange your trip with care and use reputable hotels and suppliers. Hotels, parks and activity providers are responsible for their own services. Nothing in these terms limits any rights you have under applicable law.
Contact
Questions about these terms: info@holidaylankatours.com or WhatsApp +94 77 302 1739.
