Terms & Conditions

1. About Us

Tour Packages Sri Lanka is a tourism website operated by Holiday Lanka Tours (Pvt) Ltd, a company established in Sri Lanka.

Holiday Lanka Tours (Pvt) Ltd provides travel and tourism services, including private tours, customised holiday packages, chauffeur-driven transportation, hotel reservations, sightseeing excursions, wildlife safaris, and other travel-related services.

Throughout these Terms & Conditions, the terms "we", "us", and "our" refer to Holiday Lanka Tours (Pvt) Ltd, the operator of Tour Packages Sri Lanka.

The terms "you", "your", and "traveller" refer to any individual or group member accessing our website, enquiring about our services, or making a booking.

Company information

• Legal company name: Holiday Lanka Tours (Pvt) Ltd
• Website: https://tourpackagesrilanka.com/
• Parent company: Holiday Lanka Tours (Pvt) Ltd
• Country of operation: Sri Lanka
• Email: info@tourpackagesrilanka.com
• WhatsApp: +94 75 547 0972
• Registered business address: 16/E/9 Airport Road, Unnaruwa, Minuwangoda 11550

All bookings made through Tour Packages Sri Lanka are subject to these Terms & Conditions and the applicable booking confirmation issued by Holiday Lanka Tours (Pvt) Ltd.

2. Booking and Reservations

2.1. You may enquire about our tour packages through our website, WhatsApp, email, or other official communication channels.

2.2. A booking request does not constitute a confirmed reservation until we have accepted the booking and communicated confirmation to you.

2.3. Depending on the services requested, confirmation may be subject to availability, receipt of the required deposit or payment, and confirmation from relevant hotels, transport providers, activity operators, or other suppliers.

2.4. You must provide accurate information when making a booking, including travel dates, passenger numbers, accommodation requirements, arrival and departure details, and any special requests.

2.5. Any changes to the original booking must be communicated to us as early as possible. Changes are subject to availability and may result in additional charges.

2.6. We reserve the right to decline a booking request where the requested arrangements cannot reasonably be provided or confirmed.

3. Prices and Payments

3.1. Prices are quoted according to the itinerary, travel dates, number of travellers, accommodation category, vehicle type, and services included in the package.

3.2. Unless expressly stated otherwise in your quotation or booking confirmation, prices are quoted in the currency specified in that document.

3.3. A deposit or advance payment may be required to secure your booking. The required amount and payment deadline will be communicated before confirmation.

3.4. The remaining balance must be paid according to the payment schedule stated in your booking confirmation.

3.5. Your booking is not guaranteed until the applicable payment requirements have been satisfied and the reservation has been confirmed.

3.6. Bank charges, international transfer fees, payment gateway fees, currency conversion fees, and other transaction costs may apply. Any charges payable by you will be communicated where applicable.

3.7. We will not impose additional charges that contradict the agreed booking price unless you approve a change or an adjustment is otherwise permitted under applicable law.

3.8. If a payment is delayed or declined, we may contact you to arrange payment. Where payment remains outstanding, we may cancel affected arrangements after providing appropriate notice, subject to the booking terms and applicable law.

4. Inclusions and Exclusions

4.1. Each tour package has its own inclusions and exclusions. Please review the specific package description and written quotation before making payment.

4.2. Depending on the selected package, inclusions may cover:

• Private transportation with a driver.
• Fuel, toll fees, and applicable vehicle expenses.
• Accommodation and meals, where specified.
• Airport pickup and drop-off, where specified.
• Drinking water during the tour, where specified.
• Travel planning and itinerary coordination.
• Applicable taxes and service charges, where expressly included.

4.3. Unless expressly included in your booking confirmation, the following may be excluded:

• International flights.
• Sri Lankan visa fees and other immigration charges.
• Entrance tickets to attractions.
• Wildlife safari jeep fees.
• Whale-watching excursions and other optional activities.
• Camera permits or special photography fees.
• Meals, drinks, and personal expenses not specified as included.
• Travel insurance.
• Tips and gratuities.
• Additional accommodation or transportation arising from personal itinerary changes.

4.4. If an activity, entrance ticket, meal, hotel, or other service is included in your package price, its scope will be determined by the written quotation and booking confirmation.

4.5. Please contact us before confirming your booking if you require clarification regarding any inclusion or exclusion.

5. Changes to Itineraries

5.1. We make reasonable efforts to provide the services described in your confirmed itinerary.

5.2. Travel arrangements may be affected by weather conditions, traffic, road closures, government restrictions, public holidays, operational limitations, attraction opening hours, and other circumstances beyond our reasonable control.

5.3. We may recommend adjustments to the itinerary when reasonably necessary for safety, operational feasibility, or the overall travel experience.

5.4. Where a significant change is necessary, we will inform you as soon as reasonably practicable and discuss suitable alternatives.

5.5. Any material change to the agreed package price or services must be handled in accordance with the booking agreement and applicable law.

5.6. Optional stops, additional sightseeing, detours, extended driving hours, or changes requested by travellers may involve additional charges. We will communicate the applicable charges before proceeding.

6. Hotel Accommodation

6.1. Accommodation will be arranged according to the hotel category, room type, occupancy, and other requirements agreed upon at the time of booking.

6.2. Hotel names, room categories, meal plans, and accommodation standards will be specified in the package description or booking confirmation wherever applicable.

6.3. If a confirmed hotel becomes unavailable, we will make reasonable efforts to arrange suitable alternative accommodation.

6.4. Any replacement accommodation will be selected with reasonable regard to the agreed category, location, and standard.

6.5. Where a replacement materially differs from the confirmed arrangement, we will communicate the proposed alternative and address any necessary price adjustment in accordance with the booking agreement and applicable law.

6.6. Special requests, including early check-in, late check-out, adjoining rooms, specific views, or particular bed arrangements, are subject to availability unless expressly guaranteed in writing.

7. Transportation and Driver Services

7.1. Transportation will be provided using a vehicle appropriate to the confirmed booking.

7.2. Vehicle category, passenger capacity, and luggage capacity should be agreed upon before confirmation. Travellers must provide accurate information about their luggage and passenger requirements.

7.3. A vehicle suitable for the stated passenger capacity may not accommodate every combination of large suitcases and hand luggage. Please inform us of your luggage requirements before booking.

7.4. We will make reasonable efforts to provide the agreed vehicle category. If the specified vehicle becomes unavailable, we will communicate an appropriate alternative.

7.5. Travellers must comply with applicable road safety requirements and the reasonable safety instructions of the driver.

7.6. Drivers are responsible for transportation and any additional duties expressly agreed upon. They are not automatically responsible for providing licensed tour-guide services unless those services have been included in the booking.

7.7. Requests for additional destinations, extended driving hours, route changes, or extra waiting time may incur additional charges.

7.8. Smoking, vaping, alcohol consumption, and other activities inside the vehicle are subject to the vehicle provider's rules and applicable law.

8. Activities and Third-Party Services

8.1. Certain services, including wildlife safaris, whale watching, adventure activities, boat trips, and attraction visits, may be operated by independent third-party providers.

8.2. Such activities may be subject to separate booking conditions, age restrictions, health requirements, safety instructions, weather restrictions, and availability.

8.3. We will make reasonable efforts to arrange the activities confirmed in your itinerary.

8.4. Activities may be postponed, modified, or cancelled by their operators because of weather, safety concerns, government instructions, wildlife conditions, or other operational circumstances.

8.5. Where an included activity cannot be provided, we will work with you to identify an appropriate alternative or applicable refund, credit, or other remedy in accordance with the supplier's terms, your booking agreement, and applicable law.

8.6. Optional activities that are not included in the package price may be booked separately, subject to availability and the applicable charges.

9. Cancellation by the Traveller

9.1. If you need to cancel a booking, you must notify us in writing through our official email address or another communication channel specified in your booking confirmation.

9.2. Cancellation charges and refund eligibility depend on the cancellation policy communicated before you confirm your booking.

9.3. Different services may have different cancellation conditions. For example, hotel reservations, transport arrangements, wildlife safaris, and special activities may be subject to separate supplier cancellation policies.

9.4. Where cancellation charges apply, they will be calculated in accordance with the agreed cancellation policy and applicable law.

9.5. Any refundable amount will be calculated after accounting for valid cancellation charges and any other deductions expressly permitted under the booking agreement and applicable law.

9.6. We will inform you of the applicable refund amount and expected processing arrangements once your cancellation has been assessed.

9.7. Failure to arrive at the agreed pickup location or use a confirmed service without notifying us may be treated as a no-show and may result in the loss of amounts paid for the affected service, subject to the applicable booking conditions and law.

9.8. If your booking confirmation does not contain a specific cancellation policy, please contact us before assuming that a payment is refundable or non-refundable.

10. Cancellation or Changes by Us

10.1. In exceptional circumstances, we may need to change or cancel a service because of safety concerns, supplier failure, severe weather, government restrictions, or other circumstances that prevent us from providing the agreed arrangement.

10.2. Where reasonably practicable, we will notify you promptly and offer an appropriate alternative.

10.3. If we cancel a service and cannot provide an acceptable alternative, any refund or other remedy will be determined by the booking agreement, the terms applicable to the affected service, and applicable law.

10.4. We will not treat circumstances beyond our reasonable control as automatically removing any refund rights or other obligations imposed by applicable law.

11. Refund Policy

11.1. Refund eligibility depends on the reason for cancellation, the services purchased, the applicable cancellation terms, and the circumstances of the booking.

11.2. Where a refund is approved, we will normally seek to return the refundable amount through the original payment method where reasonably possible.

11.3. Refund processing times may depend on the payment provider, issuing bank, card network, or international transfer service.

11.4. Any applicable bank charges, currency conversion differences, or payment processing costs will be handled in accordance with the agreed payment terms and applicable law.

11.5. We will not exclude any refund or consumer right that cannot lawfully be excluded.

11.6. If you believe a refund has been calculated incorrectly, please contact us with your booking reference and supporting details so that we can review the matter.

12. Traveller Responsibilities

Travellers are responsible for:

• Providing accurate booking and contact information.
• Ensuring that passports, visas, and other travel documents are valid.
• Meeting applicable entry, immigration, and health requirements.
• Arriving at agreed pickup locations at the scheduled time.
• Informing us of relevant dietary requirements, mobility needs, or special arrangements before booking.
• Following local laws, attraction rules, and reasonable safety instructions.
• Respecting local communities, cultural practices, religious sites, wildlife, and the natural environment.
• Taking reasonable care of personal belongings.
• Paying agreed charges for additional services or changes they request.

Travellers are also responsible for obtaining any recommended travel insurance before departure.

13. Passports, Visas, and Entry Requirements

13.1. Travellers must ensure that they meet the entry and immigration requirements applicable to their nationality and travel circumstances.

13.2. Visa and entry requirements may change. Travellers should verify the latest requirements through official Sri Lankan immigration authorities and the relevant embassy or consulate before travelling.

13.3. Unless expressly agreed in writing, obtaining a visa or securing permission to enter Sri Lanka is the traveller's responsibility.

13.4. We cannot guarantee that a visa or entry permission will be granted by the relevant authorities.

13.5. Any losses resulting from denied boarding, visa refusal, invalid travel documents, or failure to satisfy entry requirements will be handled in accordance with the applicable booking terms and law.

14. Travel Insurance and Personal Safety

14.1. We strongly recommend that all travellers obtain suitable travel insurance before travelling to Sri Lanka.

14.2. Insurance should, where appropriate, cover medical expenses, emergency evacuation, trip cancellation, personal belongings, and travel disruption.

14.3. Travellers should assess their own needs and ensure that their insurance covers their planned activities.

14.4. Certain activities, including safaris, hiking, water sports, and adventure excursions, may involve inherent risks.

14.5. Travellers must follow safety instructions issued by drivers, guides, activity operators, attraction staff, and relevant authorities.

14.6. Nothing in these Terms & Conditions excludes liability for death or personal injury where such exclusion is prohibited by law, or any other liability that cannot lawfully be excluded.

15. Health, Accessibility, and Special Requirements

15.1. Travellers should inform us before booking of any requirements that may materially affect the suitability or delivery of the proposed itinerary.

15.2. We will make reasonable efforts to accommodate disclosed needs, subject to the facilities and services available from the relevant providers.

15.3. Travellers are responsible for ensuring that they are fit to participate in their chosen activities and should seek appropriate medical advice where necessary.

15.4. We cannot guarantee that every destination, hotel, vehicle, or activity is accessible to every traveller. Please discuss accessibility requirements with us before confirming your booking.

16. Personal Belongings

16.1. Travellers are responsible for their passports, money, valuables, luggage, electronic devices, and other personal belongings.

16.2. Please check hotel rooms, vehicles, and other locations before departing.

16.3. If you lose an item during your tour, contact us as soon as possible with a description of the item and the location where it may have been lost.

16.4. We will make reasonable efforts to assist with locating lost property, but recovery cannot be guaranteed.

16.5. Any liability for lost, stolen, or damaged property will be determined in accordance with applicable law and the circumstances of the incident.

17. Liability and Circumstances Beyond Our Control

17.1. We will exercise reasonable care in arranging and providing the services described in your confirmed booking.

17.2. We are not responsible for delays, disruptions, or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, government actions, road closures, civil disturbances, public health emergencies, or major transport disruptions, except to the extent that applicable law provides otherwise.

17.3. Where a third-party supplier is responsible for a service, the supplier's applicable terms may also apply. However, this provision does not remove any legal responsibility that we may have under applicable law.

17.4. To the extent permitted by law, we are not responsible for indirect or consequential losses that are not reasonably foreseeable, subject to any mandatory consumer protections or other legal obligations.

17.5. Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.

18. Website Information and Accuracy

18.1. We make reasonable efforts to ensure that information on our website is accurate and up to date.

18.2. Tour descriptions, photographs, itineraries, prices, estimated travel times, and accommodation examples are provided to help travellers understand the services offered.

18.3. Photographs are illustrative unless expressly stated otherwise. Actual conditions, room layouts, scenery, wildlife sightings, and other experiences may vary.

18.4. Website information does not replace the final written quotation and booking confirmation.

18.5. If a material error is identified in a package description or quotation, we will communicate with affected customers and seek an appropriate resolution before proceeding with any material change.

19. Intellectual Property

19.1. Unless otherwise stated, the text, photographs, graphics, logos, branding, website design, and other content on this website are owned by or used under licence by the relevant rights holder.

19.2. You may view and use the website for personal, non-commercial purposes.

19.3. You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

19.4. Third-party names, logos, and trademarks remain the property of their respective owners.

20. Website Use and Privacy

20.1. You agree not to misuse our website, attempt to gain unauthorised access to its systems, interfere with its operation, or submit unlawful or misleading information.

20.2. Personal information supplied through our website, booking forms, email, or other communication channels may be used to respond to enquiries, arrange reservations, communicate with travellers, process payments, and provide customer support.

20.3. Where necessary to deliver your booking, relevant information may be shared with hotels, transport providers, activity operators, payment processors, and other service providers.

20.4. We will handle personal information in accordance with our Privacy Policy and applicable data protection laws.

20.5. Please review our Privacy Policy for further information about how personal information is collected, used, stored, and protected.

21. Complaints and Dispute Resolution

21.1. If you experience a problem during your tour, please inform us as soon as reasonably possible so that we have an opportunity to investigate and address it.

21.2. You may submit a complaint through our official email address or WhatsApp contact.

21.3. Please include your booking reference, the details of the issue, relevant dates, and any supporting information.

21.4. We will make reasonable efforts to investigate complaints fairly and respond within a reasonable period.

21.5. Where a dispute cannot be resolved through direct communication, the parties may pursue any remedies available under applicable law.

22. Governing Law

These Terms & Conditions are intended to be governed by the laws of Sri Lanka, subject to any mandatory legal protections that apply to the traveller.

Any dispute will be handled by the courts or other competent authorities with jurisdiction under applicable law.

Nothing in this section removes any mandatory rights that a traveller may have under the laws applicable to their booking.

23. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will be published on this website with its updated revision date.

Unless otherwise required by law, the Terms & Conditions applicable to an existing confirmed booking will be determined by the agreement made at the time of booking and any subsequent changes agreed by the parties.

24. Contact Us

If you have questions about these Terms & Conditions, your itinerary, or an existing reservation, please contact us.

Tour Packages Sri Lanka

• Website: https://tourpackagesrilanka.com/
• Email: info@tourpackagesrilanka.com
• WhatsApp: +94 75 547 0972
• Business address: 16/E/9 Airport Road, Unnaruwa, Minuwangoda 11550

We appreciate your interest in travelling with us and look forward to helping you experience Sri Lanka.